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Knowledge base
General
Self Help Articles
49
Ivo Reporting - Overview
"Disk or network error"
How to set staff as inactive in Ivo
How to delete Entity and Activity records
Using the Forums
See all 49 articles
Getting Started in Ivo
5
Logging-in to Ivo for the first time
Adding a New Activity
Adding a File Note from the Manage Clients screen
Date shortcuts
How to exit from Ivo correctly
DEX
Using the DSS DEX functions in Ivo
14
The "DSS DEX" fields on the "Manage Clients" screen
Additional file note fields for DEX enabled funding sources
Preparing and uploading a DEX report (overview)
DEX Data Review Functions
Generating and Submitting DEX Report
See all 14 articles
Setting up your organisation in the DSS DEX
5
00 - START HERE - What is the Department of Social Security 'Data Exchange' (DEX)
01 - How to access the DSS DEX
02 - Setting up your organisation in the DEX
03 - Provide DEX configuration file to 1024
04 - Frequently Asked Questions
Technical (for IT providers)
Technical Documentation (Requirements, Configuration, and Installation)
9
Technical Requirements
How Ivo is configured in an organisation
Installing the Ivo software on a computer
Using the Check for Update function
Issues preventing Ivo from starting
See all 9 articles
Internal Docs
General
6
Ivo Codes and Functions that can be used in Ivo Queries
Exporting / Importing Queries
Using ISL to connect to clients
Ivo Data File Maintenance (esp Unrecognised Database Format (UDF) error) (under construction)
Steps to rollout an Ivo update (under construction)
See all 6 articles
DEX
1
DEX Reporting Process: Phase 1 - Data Review (under construction)
Help Desk Software
by Freshdesk
