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Knowledge base
General
Self Help Articles
54
"Disk or network error"
Using the Forums
How to set staff as inactive in Ivo
How to delete Entity and Activity records
Ivo Reporting - Overview
View all 54
Getting Started in Ivo
6
Logging-in to Ivo for the first time
Adding a New Activity
Adding a File Note from the Manage Clients screen
Date shortcuts
How to exit from Ivo correctly
View all 6
DEX
Using the DSS DEX functions in Ivo
24
The "DSS DEX" fields on the "Manage Clients" screen
Additional file note fields for DEX enabled funding sources
Preparing and uploading a DEX report (overview)
DEX Data Review Functions
Generating and Submitting DEX Report
View all 24
Setting up your organisation in the DSS DEX
5
00 - START HERE - What is the Department of Social Security 'Data Exchange' (DEX)
01 - How to access the DSS DEX
02 - Setting up your organisation in the DEX
03 - Provide DEX configuration file to 1024
04 - Frequently Asked Questions
Technical (for IT providers)
Technical Documentation (Requirements, Configuration, and Installation)
10
Technical Requirements
How Ivo is configured in an organisation
Installing the Ivo software on a computer
Using the Check for Update function
Issues preventing Ivo from starting
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Web Ivo
Web Ivo Articles
1
Logging in to web-Ivo for the first time
Help Desk Software
by Freshdesk Support Desk
