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Knowledge base
General
Self Help Articles
51
"Disk or network error"
Using the Forums
How to set staff as inactive in Ivo
How to delete Entity and Activity records
Ivo Reporting - Overview
See all 51 articles
Getting Started in Ivo
6
Logging-in to Ivo for the first time
Adding a New Activity
Adding a File Note from the Manage Clients screen
Date shortcuts
How to exit from Ivo correctly
See all 6 articles
DEX
Using the DSS DEX functions in Ivo
17
The "DSS DEX" fields on the "Manage Clients" screen
Additional file note fields for DEX enabled funding sources
Preparing and uploading a DEX report (overview)
DEX Data Review Functions
Generating and Submitting DEX Report
See all 17 articles
Setting up your organisation in the DSS DEX
5
00 - START HERE - What is the Department of Social Security 'Data Exchange' (DEX)
01 - How to access the DSS DEX
02 - Setting up your organisation in the DEX
03 - Provide DEX configuration file to 1024
04 - Frequently Asked Questions
Technical (for IT providers)
Technical Documentation (Requirements, Configuration, and Installation)
9
Technical Requirements
How Ivo is configured in an organisation
Installing the Ivo software on a computer
Using the Check for Update function
Issues preventing Ivo from starting
See all 9 articles
Internal Docs
General
9
Ivo Codes and Functions that can be used in Ivo Queries
Exporting / Importing Queries
Using ISL to connect to clients
Ivo Data File Maintenance (esp Unrecognised Database Format (UDF) error) (under construction)
Steps to rollout an Ivo update (under construction)
See all 9 articles
DEX
1
DEX Reporting Process: Phase 1 - Data Review (under construction)
Web Ivo
Web Ivo Articles
0
Help Desk Software
by Freshdesk
